Frequently Asked Questions

What are your hours?

Our Pool Pros answer the phone and live chat Monday–Friday, 8:00 am–5:30 pm Central Time at 512-961-3881. Messages sent outside business hours are answered the next business day.

How much is shipping?

Free shipping on every order to the contiguous United States. Free shipping covers the 48 contiguous states. For Alaska, Hawaii, Canada or other destinations, contact us for a quote before ordering. There is never a handling fee.

How long does delivery take?

Orders placed by 2:00 pm Central Time, Monday through Friday, ship the same business day. Orders placed later ship the next business day. Most orders arrive 1–3 business days after they ship. Allow up to 5 business days for rural addresses. Estimated delivery: 1–5 business days after you order. See the shipping page.

Which carriers do you use?

FedEx and UPS. You receive a tracking number by email as soon as your order ships.

Do you ship to Canada or internationally?

Free shipping covers the 48 contiguous states. For Alaska, Hawaii, Canada or other destinations, contact us for a quote before ordering.

What is the 30-day trial?

Try it in your pool for 30 days. If it is not right for you, return it within 30 days of delivery for a full refund of the purchase price. Yes, you can use the product in your pool during the trial. Return it clean, dry and in its original packaging with all parts and accessories. You pay the return shipping. There is never a restocking fee. Full details on the returns page.

What is the Low Price Guarantee?

Find an identical, in-stock item advertised for less by an authorized U.S. dealer and we match the price before you buy. Send us the link or a photo of the lower advertised price before you order. Marketplace sellers, auction sites, unauthorized dealers, open-box or used listings and prices below the manufacturer's minimum advertised price are excluded.

Do you charge sales tax?

Sales tax is charged where we are required to collect it; the exact amount is shown at checkout before you pay.

Are your products covered by the manufacturer's warranty?

Every product carries the manufacturer's warranty shown on its page. Pool Express is an authorized dealer, so your warranty is valid. Register your product with the manufacturer after purchase; we can help if you have trouble.

What do Certified Open Box and Certified Refurbished mean?

Certified Open Box: A unit returned during the trial period, then inspected and tested by our technicians. Previously opened and briefly used by another customer. Hours of use vary by unit.

Certified Refurbished: A previously used unit restored to full working order and covered by the manufacturer's warranty. Units are graded Excellent, Good or Fair by cosmetic condition. Each listing states the warranty term and savings against the current new price.

Can you get a product that is not on the site?

Usually, yes. We can source most swimming pool and spa equipment and parts. Tell us what you need.

Do you offer financing?

Installment options may be offered at checkout by our payment providers where you qualify; the provider shows its terms before you commit. See the financing page.