Free shipping on every order to the contiguous United States.
Orders placed by 2:00 pm Central Time, Monday through Friday, ship the same business day. Orders placed later ship the next business day. Most orders arrive 1–3 business days after they ship. Allow up to 5 business days for rural addresses.
You receive a tracking number by email as soon as your order ships. Free shipping covers the 48 contiguous states. For Alaska, Hawaii, Canada or other destinations, contact us for a quote before ordering.
Try it in your pool for 30 days. If it is not right for you, return it within 30 days of delivery for a full refund of the purchase price.
Yes, you can use the product in your pool during the trial. Return it clean, dry and in its original packaging with all parts and accessories. You pay the return shipping. There is never a restocking fee.
Contact us first for a Return Goods Authorization (RGA) number; returns without an RGA cannot be processed. Refunds go to the original payment method within 4–7 days after the return is inspected (inspection usually happens within 72 hours of arrival). Your bank may take another 2–10 business days to post it.
2-Year Manufacturer's Warranty from Ondilo.
Every product carries the manufacturer's warranty shown on its page. Pool Express is an authorized dealer, so your warranty is valid.
If the product develops a covered fault, contact Pool Express before returning it so we can arrange warranty service or replacement.
Find an identical, in-stock item advertised for less by an authorized U.S. dealer and we match the price before you buy.
The competing item must be identical, currently in stock and offered by an authorized U.S. dealer. Ask us to verify the advertised price before placing your order.